Questions families ask us most.

We serve seniors and adults with disabilities who want to remain independent at home — and the families supporting them. If your household is managing daily routines, safety concerns, transportation needs, or is considering a care home, we're likely a fit. The best way to know is a free 20-minute consultation where we ask about your situation and recommend (or don't recommend) our services honestly.

It's a relaxed, 20-minute conversation by phone or video — no paperwork, no commitment required. We ask about your daily routines, your concerns, who's involved in care, and what matters most to you. At the end, we share honest recommendations. If our services aren't the right fit, we'll say so and point you toward other resources.

No referral is needed for most of our services — Remote Support, Safety Monitoring, Assistive Technology, and Transportation can all be arranged directly. For the AFC (Residential) program, there is an intake process that may involve documentation of care needs. We guide you through every step.

You can use any single service on its own — and many clients do. We don't bundle services to increase revenue. If Remote Support is all you need right now, that's what we'll set up. Services can be added or adjusted at any time as your situation changes.

We serve six Michigan counties: Kalamazoo, Calhoun, Barry, Allegan, Kent, and Schoolcraft. Our office and licensed AFC home (Kane Homestead) are based in Schoolcraft, MI — but our Remote Support, Safety Monitoring, Assistive Technology, and Transportation services reach across Southwest and West Michigan. If you're unsure whether your location is covered, call us and we'll give you a straight answer.

Remote Support and Safety Monitoring can typically serve clients statewide, since they don't require physical presence. Assistive Technology assessments and Transportation are limited to our six-county service area because they involve in-person work. Contact us if you're outside the region — we're happy to discuss what's possible.

Pricing varies by service type, frequency, and the level of support required. We discuss costs transparently during your free consultation — before you commit to anything. We don't believe in pricing surprises, so every recommendation comes with a clear explanation of what it includes and what it costs.

Some services may be covered through Michigan Medicaid waiver programs, Veterans Administration (VA) benefits, or other assistance programs. We help you understand your options and can advise on eligibility. Coverage depends on the specific service, the client's situation, and the funding source — we work through this with every family individually.

For most services, no long-term contract is required. We work month-to-month or by agreed care plan. The AFC (Residential) program has a formal agreement due to the nature of the placement, but it is structured to be fair to residents and their families. We explain all agreements clearly before anything is signed.

Every care plan includes a communication preference setup — you decide who gets notified, about what, and how (phone call, text, or email). For Remote Support, family members receive summaries after interactions. For Safety Monitoring, alert thresholds and recipient lists are configured at setup. Our goal is that nobody has to chase information — it comes to you proactively.

Absolutely. Many of our clients' primary family contacts are in other states. Our communication systems are designed exactly for this — we ensure out-of-area family members receive the same timely, clear updates as those nearby. The free consultation can be done by phone or video, and service management can happen entirely remotely on the family's end.

We respect client autonomy above all else. Communication preferences are set with the client's consent, and clients always have input into what information is shared and with whom. Where safety is not at risk, we honor the client's wishes for privacy. This is discussed openly in the care plan process.

Remote Support is available 24/7 — our team is reachable around the clock for active clients. For Safety Monitoring, alerts trigger an immediate response protocol regardless of time of day. Office hours (Mon–Fri 9AM–5PM, Sat 9AM–2PM) apply to administrative inquiries and new consultations, not to care delivery for existing clients.

Every care plan includes a clear escalation protocol: we attempt contact with the client, then the designated family contact, then emergency services if needed. Escalation happens calmly and in the right sequence — we don't cause alarm prematurely, and we don't delay when urgency is real. The protocol is reviewed with every new client before services begin.