Privacy Policy

1. Information We Collect

Information you provide directly

When you fill out our contact form, call us, or email us, we may collect:

• Your name, phone number, and email address
• Information about your care situation or needs that you choose to share
• The service you expressed interest in
• Any messages or notes you include in a form submission

Information collected automatically

When you visit our website, standard web server logs may capture your IP address, browser type, and pages visited. We do not use advertising tracking technologies, retargeting pixels, or third-party analytics platforms that profile individual visitors.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry or consultation request
• Provide the services you have requested or are enrolled in
• Communicate with you and your designated family contacts about care
• Send you operational communications (appointment reminders, care summaries, safety alerts)
• Improve how we deliver and explain our services

We do not sell your information to third parties. We do not use your contact information for unsolicited marketing.

3. How We Share Your Information

We share personal information only in limited circumstances:

• With your consent: For example, sharing care summaries with family members you have designated.
• Service providers: We use email delivery services to send confirmations. These providers process data only on our behalf and are bound by confidentiality obligations.
• Legal requirements: We may disclose information if required by law, court order, or to protect the safety of a client or third party.
• Care coordination: With medical providers or emergency responders when needed for client safety.

4. Health & Sensitive Information

Some clients share health-related information with us in the course of receiving care. We treat this information with strict confidentiality, limit access to staff directly involved in your care, and do not use it for any purpose unrelated to delivering your services. We comply with applicable Michigan state law regarding the handling of personal health information for non-medical home care providers.

5. Data Retention

We retain contact form submissions and care-related communications for as long as necessary to provide services and meet our legal obligations, and no longer. If you would like us to delete information we hold about you, please contact us at support@safeindependence.org.

6. Security

We use industry-standard security measures — including HTTPS encryption in transit — to protect information you submit through our website. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data from unauthorized access or disclosure.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently received information from a minor, please contact us and we will promptly delete it.

8. Third-Party Links

Our website may include links to third-party sites (such as Google Maps for directions). We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any sites you visit through links on our site.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to our legal obligations)
• Opt out of non-essential communications at any time

To exercise any of these rights, contact us at support@safeindependence.org or call 269-205-3040.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: